Your JIM account uses the email address linked directly to your Apple ID. This means the email associated with your JIM account will always match your Apple ID email address.
Can I change my JIM account email?
If your account is linked to your Apple ID:
Because your JIM email address is directly connected to your Apple ID, we cannot manually update or change it on our end. To change the email address for your JIM account, you'll need to update your Apple ID email address directly through your Apple account settings.
If your account is linked to a previously registered e-mail and password:
You may request our support team to update your information directly in our chat.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EST.
📧 Email us anytime at [email protected] and our support team will respond with personalized assistance.
📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EST.