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How can I log into my account?

Log into the Jim app, reset your password or email, and unlock the app.

Log into your Jim account the same way you signed up.

How to log in

  1. Tap Already have an account? Log in.

  2. Tap Continue with email, or choose the way you signed up.

  3. Enter your Email and tap Continue.

  4. Enter your Password and tap Next.

  5. If Jim asks, enter the 6-digit verification code we sent to your email.

  6. If you haven't created a password yet, enter one and tap Create account.

  7. If Jim asks, take a quick selfie.

Didn't get the code, or it says it's incorrect?

We send the verification code to your email. It's valid for 5 minutes.

If the code doesn't arrive:

  • Check that the email shown on the screen is yours.

  • Check your spam or junk folder.

  • Wait for the timer to end and tap Resend code.

Still nothing after a few minutes? Close the app and start logging in again.

If you see Code is incorrect:

  • Use the code from the most recent email.

  • Codes from password resets won't work here.

  • Codes expire after 5 minutes. If yours is older, request a new one.

  • Enter the code on the same phone where you started logging in.

Still stuck? Contact us by phone or email using the details at the end of this article.

Forgot password?

  1. Tap Forgot password?

  2. Enter the code we send to your email and tap Next.

  3. Enter your Password and Confirm password.

  4. Tap Reset password.

Forgot your email?

  1. On the Email screen, tap Forgot your email?

  2. Follow the steps on your screen.

If you don't see Forgot your email?, update the app. See How do I change my email on Jim?

Unlocking the app

Unlock Jim with Face ID, your fingerprint or your phone passcode. Your phone needs a passcode, PIN or biometrics turned on.

Signing out

  1. Tap your name at the top left.

  2. Tap Sign out.

Good to know

  • If you see Incorrect password, tap Try again or Reset password.

  • If you see Too many requests, wait a few minutes before trying again.

  • If you see Session expired, start logging in again from the beginning.

  • If you see Access blocked, tap Contact support.

Need more help?
Human support is available Monday to Friday, 9am to 5pm EST.

✨ Talk to Jim, our AI smart help, available 24/7.

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