At JIM, your security and peace of mind come first. That’s why we constantly monitor your account to ensure your money, information, and business details are always protected and up to date.
Most of the time, these checks happen automatically in the background and you don’t even notice them. But from time to time, if we see something that needs a closer look or an update, we may review your account to make sure everything aligns with our security standards.
This doesn’t mean there’s a problem or that your account is blocked. It’s simply part of how we keep things running safely and smoothly.
Our ongoing reviews help us:
Protect your balance and sensitive information.
Prevent unauthorized activity or errors.
Confirm that your business and personal information are up to date.
Stay compliant with financial and regulatory standards.
Think of it as a smart security system that not only protects you but also makes sure your account details are accurate and current.
If we need to double-check or update any information, some actions might be temporarily paused for safety. For example, using your JIM Card may be unavailable until the review is completed. Don’t worry, you’ll be notified if anything changes!
Once everything is verified and no problem is found, your account returns to normal automatically, no extra steps needed from you.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EDT.
📧 Email us anytime at [email protected] and our support team will respond with personalized assistance.
📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EDT.