Yes, JIM is free to use. The only charge is a transaction fee applied to each payment you process.
Transaction fees
1.99% per transaction
Applies to payments made with Visa, Mastercard, American Express, and Discover
Aside from the transaction fee, there are no other costs associated with using JIM. Set up your profile and take advantage of JIM’s tools for simple, secure, and cost-effective money management.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EDT.
📧 Email us anytime at [email protected] and our support team will respond with personalized assistance.
📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EDT.