To successfully use JIM as a mobile payment terminal and manage transactions, your iPhone must meet the following requirements:
NFC technology
Required for processing contactless transactions.
iOS compatibility
An iPhone XS or newer, running iOS 17 or later. The device must not be jailbroken. JIM does not work on tablets or computers.
Approved account
You need a fully verified seller profile to accept payments and use your JIM Card.
Valid e-mail or Apple ID
Your registered e-mail or Apple ID is used to securely log into your JIM account.
Apple Wallet
Necessary for adding and using your virtual JIM Card for payments.
If your iPhone meets these requirements but you're experiencing issues using JIM, it could be related to device configuration.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EST.
📧 Email us anytime at [email protected] and our support team will respond with personalized assistance.
📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EST.