To use JIM as a mobile payment terminal, your phone must meet the following requirements:

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iPhone: Model XS or later, running updated software.

Android: Any phone with NFC capability, running updated software.

Device must not be jailbroken or rooted.

JIM does not work on tablets or computers.

- iPhone: Model XS or later, running updated software.
- Android: Any phone with NFC capability, running updated software.
- Device must not be jailbroken or rooted.
- JIM does not work on tablets or computers.

A fully verified seller profile to accept payments and use your JIM Card.

Your registered email is used to securely log into your JIM account.

- A fully verified seller profile to accept payments and use your JIM Card.
- Your registered email is used to securely log into your JIM account.

Apple or Google Wallet: Required for adding and using your JIM Card on your phone.

- Apple or Google Wallet: Required for adding and using your JIM Card on your phone.

If your phone meets these requirements but you're having issues, it could be related to device configuration or permissions.

➡️ <a href="https://help.jim.com/en/articles/9376466-i-am-not-able-to-sell-using-my-device-what-should-i-do">Troubleshoot device issues</a>

➡️ <a href="https://help.jim.com/en/articles/9395669-what-permissions-does-jim-need-to-function-properly">Required permissions</a>

Get instant answers using our smart chat, right in the app.

Need a real person? Open the app → tap the (...) button → Help → Chat.

Available Monday–Friday, 9am–5pm EST.

Prefer talking it out? Reach us at +1 (833) 315-2573.

Send us a message anytime at <a href="mailto:help@jim.com" rel="nofollow noopener noreferrer" target="_blank">help@jim.com</a> and our support team will get back to you with personalized help.

Make sure your phone meets the requirements to accept payments with JIM.

Is my device compatible with JIM?

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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