To successfully use JIM as a mobile payment terminal and manage transactions, your phone must meet the following requirements:
NFC technology
Required for processing contactless transactions.
Software compatibility
An phone (Android or iOS) running updated software. The device must not be jailbroken. JIM does not work on tablets or computers.
Approved account
You need a fully verified seller profile to accept payments and use your JIM Card.
Valid and approved account
Your registered e-mail is used to securely log into your JIM account.
Apple and Google Wallet
Necessary for adding and using your virtual JIM Card for payments.
If your phone meets these requirements but you're experiencing issues using JIM, it could be related to device configuration.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EST.
📧 Email us anytime at [email protected] and our support team will respond with personalized assistance.
📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EST.