Jim works on iPhone and Android phones. Your phone is the card reader, so there's no extra hardware to buy.
What your phone needs
NFC, the technology that reads contactless cards and wallets. Most recent phones have it.
Up-to-date software. Your iPhone or Android phone needs a compatible, up-to-date version of iOS or Android.
Not jailbroken or rooted. Jim doesn't run on modified phones.
A screen lock, such as a passcode, PIN, Face ID or fingerprint.
Jim runs on phones only. Tablets aren't supported.
Your phone can't use Tap to Pay? You can still sell with a Payment Link. See How to use Jim's Payment Link?
You can use Jim on more than one phone with the same account. Jim shows in English or Spanish, based on your phone's language.
Jim Card
To spend with your Jim Card in stores, you need Apple Wallet or Google Wallet on your phone. You can sell and cash out without a wallet.
If Tap to Pay isn't working
Turn on NFC in your phone's settings (Android).
Turn on Location (Android).
Allow the permissions Jim asks for.
Update your phone's software and the Jim app.
Close split screen. Tap to Pay only works with Jim in full screen.
If it still doesn't work, see I am not able to sell using my device. What should I do? or contact support.
Need more help?
Human support is available Monday to Friday, 9am to 5pm EST.
Chat: in the app
Phone: +1 833 315 2573
Email: help@jim.com
✨ Talk to Jim, our AI smart help, available 24/7.