Permissions Jim asks for
Location: protects your transactions and confirms activity on your account.
Notifications: alerts you about sales, account activity and important updates.
Camera: takes your selfie and captures documents for identity checks.
Photos: lets you upload documents when needed.
Microphone: lets you send audio messages in the chat.
Face ID or fingerprint: unlocks the app quickly and securely.
Tracking (iPhone only): lets Jim ask for permission to track activity across apps.
What Tap to Pay needs
On iPhone, Tap to Pay doesn't need any extra permissions.
On Android, turn on NFC and Location in your phone settings, and allow Jim to use:
Location
Nearby devices (NFC and Bluetooth)
Camera
Microphone
If you denied a permission before, turn it back on in your phone settings under the Jim app.
Need more help?
Human support is available Monday to Friday, 9am to 5pm EST.
Chat: in the app
Phone: +1 833 315 2573
Email: help@jim.com
✨ Talk to Jim, our AI smart help, available 24/7.
