Use your Jim Card with your available balance:
In stores: add it to Apple Wallet or Google Wallet and tap your phone to pay. See How to add your Jim Card to a digital wallet?
Online: use your card details anywhere Visa is accepted.
Abroad: you can use it outside the U.S. too. Purchases in other currencies are converted to dollars; check the current exchange rates before you buy.
The Jim Card is virtual, so there's no physical card and it doesn't work at ATMs. To get cash, see Can I withdraw cash using Jim?
Where it doesn't work
Some businesses can't accept the Jim Card, to comply with regulations:
Gambling
Adult entertainment
Some high-risk retailers
Merchants selling restricted goods
Adding money to apps like Cash App, Venmo or Apple Cash
Some restricted countries or regions
A purchase can also be declined if you don't have enough balance or it goes over your spending limits. See Why was my purchase declined? and What are the spending limits on my Jim Card?
Need more help?
Human support is available Monday to Friday, 9am to 5pm EST.
Chat: in the app
Phone: +1 833 315 2573
Email: help@jim.com
✨ Talk to Jim, our AI smart help, available 24/7.