Your JIM Card can be used anywhere Apple Pay is accepted, whether online or in person. It offers contactless convenience and a seamless payment experience, powered by your available balance.
Restrictions
While the JIM Card works in most locations, certain types of businesses are restricted and will not accept your card. These include:
Gambling establishments
Adult entertainment venues
Certain high-risk retailers
Merchants selling restricted goods
These restrictions are in place to comply with regulations and ensure safe use.
Reasons for declined transactions
A JIM Card transaction may be declined due to:
Merchant category restrictions
Insufficient balance in your account
By understanding where you can use your JIM Card and the restrictions in place, you can make the most of its convenience while staying compliant with usage policies.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EDT.
📧 Email us anytime at [email protected] and our support team will respond with personalized assistance.
📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EDT.