Tried to make a purchase and your JIM Card didn’t go through? No worries — there are a few common reasons this might happen, and most of them are easy to fix.

Let’s go over what could be behind a declined transaction and how to get back on track.

You didn’t have enough balance to cover the full amount.

Tip: Check your available balance before trying again.

Your card might be:

Make sure your card is active and unlocked before you try again.
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Typos happen. If the PIN, CVV (the 3-digit security code), or expiration date are incorrect, the transaction won’t go through. Double-check your info and try again.

The JIM Card does not support purchases in installments. Try completing the payment in a single charge.

If you haven’t finished verifying your identity in the app, your card can’t be used yet. It’s quick and simple — once it’s done, you’re good to go.

The only current way to use your balance is through the JIM Card. We do not support Cash App, Venmo, Apple Cash, or other payment platforms.

Some transactions are restricted based on the country where the payment is being made. If you’re trying to use your card in a restricted region, the purchase will be declined.

Transaction declines are sometimes necessary to keep your money and information secure. Whether it's an incorrect input, a blocked card, or a pending verification, these checks are in place to make sure your experience is safe and compliant.

Before trying again:

Still running into trouble? Our support team is ready to help. Contact us anytime!