A Jim Card purchase can be declined for one of these reasons:

Not enough balance to cover the purchase.

Over your spending limits. See <a href="https://help.jim.com/en/articles/13178005-what-are-the-spending-limits-on-my-jim-card">What are the spending limits on my Jim Card?</a>

Card blocked, inactive or canceled.

Wrong PIN, CVV or expiration date. See <a href="https://help.jim.com/en/articles/9376579-where-can-i-see-my-card-information">Where can I see my card information?</a>

Installments. The Jim Card only works for single payments.

Funding other apps. You can't use your Jim balance to add money to Cash App, Venmo or Apple Cash.

Restricted businesses, countries or regions. See <a href="https://help.jim.com/en/articles/11459413-where-can-i-use-my-jim-card">Where can I use my Jim Card?</a>

- Not enough balance to cover the purchase.
- Over your spending limits. See <a href="https://help.jim.com/en/articles/13178005-what-are-the-spending-limits-on-my-jim-card">What are the spending limits on my Jim Card?</a>
- Card blocked, inactive or canceled.
- Wrong PIN, CVV or expiration date. See <a href="https://help.jim.com/en/articles/9376579-where-can-i-see-my-card-information">Where can I see my card information?</a>
- Installments. The Jim Card only works for single payments.
- Funding other apps. You can't use your Jim balance to add money to Cash App, Venmo or Apple Cash.
- Restricted businesses, countries or regions. See <a href="https://help.jim.com/en/articles/11459413-where-can-i-use-my-jim-card">Where can I use my Jim Card?</a>

Identity verification doesn't affect your Jim Card purchases. Until you verify your identity, only your sales are limited to $500. Verify your identity in the app to remove this limit permanently. See <a href="https://help.jim.com/en/articles/12620482-what-is-my-sales-limit-with-jim">What is my sales limit with Jim?</a>

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Need more help? Human support is available Monday to Friday, 9am to 5pm EST.

Email: <a href="mailto:help@jim.com" rel="nofollow noopener noreferrer" target="_blank">help@jim.com</a>

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