If your JIM Card purchase didn’t go through, don’t worry! Most issues are easy to fix. Below are the most common reasons for declines and how to get back on track.

1. Not enough funds

Your available balance was not sufficient to cover the transaction amount.

Tip: Check your balance in the app before trying again.

2. Blocked, inactive, or canceled card

Your card may be:

Tip: Make sure your card is active and unlocked.

3. Incorrect PIN, CVV, or expiration date

If any of these details are entered incorrectly, the transaction will fail. Double-check your information before retrying.

4. Installments not supported

The JIM Card does not support purchases in installments. Complete the payment as a single charge.

5. Identity verification pending

If you have not completed identity verification in the app, your card cannot be used. Once verified, your card will work normally.

6. Account funding not supported

Your JIM balance can only be used through the JIM Card. Platforms such as Cash App, Venmo, and Apple Cash are not supported.

7. Country restrictions

Some transactions may be declined if made in restricted countries or regions.

Declines can occur to keep your account secure and ensure compliance with regulations. These checks help protect your funds and personal data.

Before retrying a purchase:

If problems persist, our support team is ready to assist you through the JIM app for fast and personalized help.

Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.

Our team is available Monday to Friday, 9am–5pm EDT.

📧 Email us anytime at [email protected] and our support team will respond with personalized assistance.

📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.

Available Monday to Friday, 9am–5pm EDT.