3D Secure (3DS) is an extra security step that confirms the person paying online is the real cardholder. It protects you and your customers from fraud on Payment Link, Jim Website, and booking payments.
How it works
Your customer enters their card details on the checkout page.
If their bank wants extra security, it asks them to verify.
They confirm with a one-time code by text or WhatsApp, a notification in their bank app, a fingerprint or Face ID, or an online payment password.
If they verify, the payment goes through. If not, it can be declined.
Not every payment asks for 3DS. The customer's bank decides. Customers paying with Apple Pay or Google Pay usually skip it.
Help your customer verify
If your customer is stuck on this step, ask them to:
Check for a notification or text from their bank.
Approve the purchase in their bank app.
Try again with a stable connection and an unlocked card.
If the payment is still declined, it can't be approved manually. Ask your customer to try another card or payment method.
Need more help?
Human support is available Monday to Friday, 9am to 5pm EST.
Chat: in the app
Phone: +1 833 315 2573
Email: help@jim.com
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