If your JIM registration is denied, it can be due to a variety of factors. This guide explains the most frequent reasons and how to resolve them so you can get started using JIM.
Common reasons for denial
Incomplete or inaccurate information
Ensure all required details are provided correctly.
If there are discrepancies between your provided details and official records, your registration may be denied. This can include issues with your government-issued ID or other verification documents.
Age restrictions
You must be at least 18 years old to register for a JIM account.
Geographical limitations
JIM Tap to Pay transactions must be processed within U.S. territory. Registering from outside the U.S. for selling features may result in denial.
Previous account issues
If you previously had a JIM account closed due to terms of service violations or other issues, you may be restricted from creating a new account.
What to do next
Review your application for errors or missing information.
Confirm you meet all eligibility requirements, including age and location.
Check that your identity documents are clear, valid, and up to date.
Contact JIM customer support to learn the specific reason for your denial.
Registration denials are often resolvable by providing accurate information and meeting all requirements.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EDT.
📧 Email us anytime at [email protected] and our support team will respond with personalized assistance.
📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EDT.