Whenever you need assistance, our team is ready to ensure your experience with JIM is smooth, secure, and successful. To keep your information protected and your questions answered quickly, please always use our official support channels.
In-App chat support
Get help instantly with our smart chat.
To access JIM’s in-app support:
Open the JIM App
Tap the ✨ icon
Tap the (...) menu
Go to Help
Open the chat window and send us your message
You can ask about your account, payments, sales history, technical issues, or anything else. If your request needs a human touch, our live support team is here to assist.
🕘 Human support availability:
Monday to Friday, 9 AM – 5 PM (EDT)
Email support
Prefer email? We’re happy to help.
Send your questions or issues to [email protected].
Our support agents will provide personalized responses tailored to your situation.
Phone support
Need real-time assistance by phone?
You can call us at +1 833 315 2573
🕘 Phone support hours:
Monday to Friday, 9 AM – 5 PM (EDT)
Self-Help: JIM Help Center
Explore our Help Center for:
Frequently asked questions
Troubleshooting tips
Step-by-step guides
Product walkthroughs
Perfect for when you want quick answers without waiting.
Stay connected with JIM
Follow us on our official social channels for news, tips, and product updates:
We're committed to helping you succeed, in the way that works best for you. Whether through chat, email, phone, or our knowledge base, JIM support is always within reach.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EDT.
📧 Email us anytime at [email protected] and our support team will respond with personalized assistance.
📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EDT.