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Contact us

Updated over a month ago

When you're in need of assistance, reaching out to our support team is the way to go. We're here to help with any issues or questions you might have, ensuring your experience with our payment platform is smooth and efficient.

To get the help you need, it's important to communicate with us through our official channels. This not only helps in protecting your information but also guarantees that you receive accurate and reliable support.


Our chat

Simply click on the ✨ button to use our smart chat and get the help you need. You may also inquire about anything related to your account and our team will be ready to help you.

If you need human support, our team is available to help you navigate our services and address any concerns you may have.

  1. Open your app

  2. Click on the ✨ button

  3. Tap the (...) button

  4. Go to Help

  5. Click on the chat window to send our team a message

Our human support team is available from Monday to Friday, between 9 and 5 EDT.


Our e-mail

Feel free to send us a message whenever you need help. Our dedicated team is always ready to address your queries or concerns, providing personalized assistance to ensure your satisfaction. Send your message to [email protected]


Phone support

Need support from JIM and prefer to resolve everything by phone? You're in the right place! You may access JIM's phone support through the number +1 855 4460421, so you can get quick and efficient help for your questions or issues.

Our phone support is available from Monday to Friday, between 9 and 5 EDT.


Find answers on our Help Center

Our Help Center is an excellent resource for finding answers to frequently asked questions. It’s packed with detailed guides, troubleshooting tips, and informative articles designed to help you navigate our services with ease.

By utilizing these resources, you can enjoy a seamless and supportive experience with our payment platform. We're committed to providing the help you need, in the way that suits you best, to keep your business moving forward efficiently.


Official channels

Keep up with JIM's news and tips on our official social media channels.

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