JIM Agent is JIM’s AI-powered chat assistant. Designed to help you quickly find answers, manage your account, and access key business insights in a fast, user-friendly way.
How to access JIM Agent
On your Home screen, tap the ✨ button
Type your question in the chat field
Wait a few seconds for your personalized response
Pro tip: If the ✨ icon turns purple, that means you have a message or alert waiting for your review.
What JIM Agent can do
Ask anything from how to cancel a sale to how fees work. JIM Agent pulls answers from our Help Center and responds with quick, clear guidance.
Account insights
View transaction details
Request sales history
Access business statements
All in real time, right from the chat.
Troubleshooting support
Having issues with payments, card setup, or registration? JIM Agent helps you diagnose and resolve problems without waiting in line.
Smart Help Center access
JIM Agent is directly connected to our Help Center. Just ask your question, and it will search for the most relevant article or snippet to assist you.
Stay informed
JIM Agent also keeps you in the loop by sharing:
Reminders (e.g. update your registration)
System updates
New feature announcements
It’s your always-on assistant for proactive updates.
Whether you're checking your balance, resolving a technical question, or learning about new features, JIM Agent gives you control faster and smarter.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EDT.
📧 Email us anytime at [email protected] and our support team will respond with personalized assistance.
📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EDT.