JIM offers two layers of support, automated and human, so you can get help with transactions, account performance, or platform navigation exactly when you need it.
JIM AI Assist
JIM’s AI-powered assistant is built directly into the app to support you 24/7.
With JIM AI, you can:
Ask questions about your transactions and account
Access and share receipts directly with customers
Get instant responses, all within the same support window
To use AI Assist:
Open the JIM App
Tap the ✨ icon
Type your question and get immediate help
This feature improves transparency and streamlines your workflow—ideal for managing accounting and customer inquiries in real time.
Human support via chat
If your issue requires a more personalized touch, our live support team is here to assist.
How to reach human support:
Open the JIM App
Tap the ✨ icon
Tap the (...) menu
Go to Help
Tap the chat window to message our team
🕘 Live support is available:
Monday to Friday, 9 AM – 5 PM (EDT)
Our experts can assist with:
Troubleshooting specific features
Reviewing transactions or balancesNavigating the app
Answering product-related questions
Whether you’re exploring a new feature or resolving a technical issue, JIM Chat Support is designed to keep your business running smoothly with help that’s fast, accurate, and available right at your fingertips.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EDT.
📧 Email us anytime at [email protected] and our support team will respond with personalized assistance.
📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EDT.