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Is it safe to use Jim?

How Jim protects your money, your transactions, and your data, in plain terms.

Yes. Jim is built on the same security standards that banks and payment processors use. Here's what that actually means for you and your customers.


Your money is protected

Jim doesn't store card numbers, expiration dates, CVVs, or PINs on your phone or on its servers.

  • Your transactions are secure

PCI DSS certified. Jim meets the Payment Card Industry Data Security Standard, the security certification required for payment processing. It's the same standard your bank and major card networks use.

  • NFC encryption

When someone taps their card on your phone, the transaction is encrypted end to end. The data that moves between their card and your phone is scrambled and can't be read.

  • Tokenization

Your real card details are never transmitted during a sale. Jim uses a token in their place, a stand-in that's useless if anyone intercepts it.

  • 3D Secure

Payment Links go through 3D Secure verification. The cardholder's bank can add its own step before the payment goes through, like a text code, bank app approval, biometrics, or a password. Wallets like Apple Pay and Google Pay usually skip it because they've already verified the cardholder.

  • Jim Card PIN

Your 4-digit Jim Card PIN adds another layer for sensitive actions inside the app, like moving your balance to a bank.

  • Your digital wallet is safe

When you add your Jim Card to Apple Wallet or Google Wallet, your payment details are stored with encryption. Access is protected by your face, fingerprint, or phone passcode.


What you can do on your end

A few habits keep everything locked down:

  • Keep your phone's software up to date

  • Don't jailbreak or root your phone

  • Don't share your Jim Card PIN or account details with anyone

  • Use your phone's face, fingerprint, or passcode lock


What Jim will never ask you

Jim support will never call, text, or email you asking for your Jim Card PIN, full card number, password, or one-time codes from your bank.

If someone reaches out asking for any of those, it's not Jim. Hang up, ignore the message, and report it.


Need more help?

Human support is available Monday to Friday, 9am–5pm EST.

✨ Talk to Jim, our AI smart help, available 24/7.

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