JIM is built on industry-leading security standards to keep your business and your customers safe. Here's how we protect you.
Industry certifications and compliance
PCI DSS compliant — JIM meets the Payment Card Industry Data Security Standard, the highest level of security certification for payment processing
Your money is protected
Your JIM account balance is FDIC insured up to $250,000 through Lead Bank, Member FDIC
JIM is not a bank — banking services are provided by Lead Bank, Member FDIC
Your funds are available instantly after every sale
Advanced security technology
NFC encryption: Contactless payments use Near Field Communication with robust encryption to protect your data during every transaction
Tokenization: Your actual card details are never transmitted. JIM uses tokenized data during transactions, reducing the risk of your information being compromised
3D Secure: Payment Link transactions include 3DS verification for added fraud protection
PIN security: Your 4-digit JIM Card PIN adds another layer of protection for sensitive actions
Digital wallet security
When you add your JIM Card to Apple Wallet, your payment details are securely stored with encryption.
Access is protected through biometric authentication (fingerprint, facial recognition) or secure passcodes — keeping your information safe even if your device is lost or stolen.
Need more help?
✨ Chat with us
Get instant answers using our smart chat, right in the app.
Need a real person? Open the app → tap the (...) button → Help → Chat.
Available Monday–Friday, 9am–5pm EST.
📞 Give us a call
Prefer talking it out? Reach us at +1 (833) 315-2573.
Available Monday–Friday, 9am–5pm EST.
📧 Email us
Send us a message anytime at help@jim.com and our support team will get back to you with personalized help.