Yes. Jim follows the same security standards used by banks and payment processors.
How Jim protects you
PCI DSS certified: Jim meets PCI DSS, the card industry's security standard for payment processing.
Encrypted taps: card data is encrypted and replaced by a token, so the real card number isn't sent during a sale.
3D Secure: Payment Link payments can get an extra check from the customer's bank. See How does 3DS verification work in online payments?
Jim Card PIN: your PIN protects sensitive actions in the app, like cashing out.
What you can do
Keep your phone's software up to date.
Don't jailbreak or root your phone.
Use Face ID, your fingerprint or a passcode on your phone.
Never share your Jim Card PIN or account details.
Only sign in to your account on phones you trust. Anyone signed in has full access to your account.
What Jim will never ask you
Jim will never call, text or email you asking for your Jim Card PIN, full card number, password or one-time codes. If someone asks for any of these, it's not Jim. Don't reply, and contact support.
Jim only contacts you through the app, from help@jim.com, or from +1 833 315 2573. Jim may send notifications on WhatsApp, but never provides support or asks for information there.
Need more help?
Human support is available Monday to Friday, 9am to 5pm EST.
Chat: in the app
Phone: +1 833 315 2573
Email: help@jim.com
✨ Talk to Jim, our AI smart help, available 24/7.