If you are having trouble making sales with JIM, this guide will help you identify and fix the most common problems so you can get back to accepting payments quickly.
Quick checklist:
Keep your app and iOS updated.
Confirm that you have a fully approved seller profile.
Always check your internet connection before making a sale.
Device compatibility
Ensure your device meets the requirements for using JIM:
An iPhone with NFC functionality.
iOS 17 or newer installed.
The device is not jailbroken.
The latest version of the JIM app installed from the App Store.
Configuration settings
JIM Tap to Pay transactions must be processed within U.S. territory.
JIM Card purchases can be made worldwide.
Ensure your device is connected to a stable Wi-Fi network or strong cellular signal.
If using mobile data, confirm that JIM has permission to use it in your device settings.
Try switching between Wi-Fi and mobile data to check if connectivity is the issue.
Card network compatibility
JIM supports payments from:
Visa
Mastercard
American Express
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If the customer’s card is from a different network, the sale cannot be processed.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EDT.
📧 Email us anytime at [email protected] and our support team will respond with personalized assistance.
📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EDT.