We've prepared a guide with essential tips to protect your phone and money against theft and digital scams.
Safety in public places
Avoid connecting your phone to public Wi-Fi networks
Always stay alert to your surroundings
Choose secure locations to access financial apps
Keep your phone close to your body and out of sight
If something seems strange, remember you can choose not to proceed with the transaction - even if it’s in person.
Device protection
Enable biometrics and facial recognition in your apps
Use Google Authenticator or similar apps for two-factor authentication (safer than SMS)
Avoid saving passwords or sensitive data on your phone
Keep your operating system and apps always updated
Never provide your one-time sign-in code or PIN to anyone
Keep your password safe and limit who can access your account on any of your devices. If something seems strange or if you think your account might be compromised, please let us know right away.
Official channels
Jim does not have commercial representatives, either in-person or virtual (including social media). For your security, use only our official channels:
Jim official website
Jim App
Official customer service
Suspicious messages
If someone contacts you claiming to be a Jim representative outside of the Jim app or our official e-mail:
Do not provide personal or banking information
Do not click on unknown links
Report it immediately through our official chat
Save screenshots or evidence for reporting
If something seems strange on your account, do not proceed with any further transactions until you’ve verified the situation with Jim support.
Safe Sales in the USA
Remember: sales must be conducted only within the United States. Each country has its own regulations, including:
Specific tax rules
Different currencies
Local legislation
Security requirements
Extra security tips
Keep your access credentials always protected
Use strong and different passwords for each service
Enable two-factor authentication whenever available
Never share sensitive information via messages
Regularly monitor your financial transactions
Watch out for high-value purchases, payments split across multiple cards, urgent or strange orders and inconsistent buyer information.
Instant settlements are subject to the Terms and Conditions of Services and the Accelerated Payment Services Terms.
Important information for opening a Card account: Cloudwalk Inc. ("Cloudwalk") is not a bank. Cloudwalk is a financial technology company. Banking services and the Jim.com Visa Prepaid Card (the "Jim" Card) are provided by Lead Bank, Member FDIC. The Jim Card is issued by Lead Bank pursuant to licensing by Visa® U.S.A. Inc. and is available to commercial entities in select industries. Fees may apply. Applicants are subject to eligibility requirements. See Terms and Cardholder Agreement for further details. Funds held in the Cloudwalk Prepaid Card Account are held with Lead Bank, a Member FDIC, and are insured up to $250,000 in the event Lead Bank fails and if specific deposit insurance requirements are met and your card is registered. FDIC insurance does not protect funds in the event of Cloudwalk's failure or from the risk of theft or fraud. See FDIC-Prepaid Cards and Deposit Insurance Coverage.
Card is issued by Lead Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EST.
📧 Email us anytime at help@jim.com and our support team will respond with personalized assistance.
📞 Prefer to call? Reach Jim’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EST.