Jim checks accounts regularly to protect your money and keep your business details up to date. Most checks happen in the background and you won't notice them.
Sometimes Jim takes a closer look at your account. This doesn't mean there's a problem or that your account is blocked. Reviews help Jim:
Protect your balance and information.
Prevent unauthorized activity.
Confirm your business and personal details are current.
Meet financial regulations.
What a review may ask for
Depending on the review, Jim may ask you to:
Send documents, like an ID or proof of address.
Update your personal or business information.
Confirm details about your sales or activity.
Jim always lets you know when your account needs anything from you, and tells you exactly what to do.
During a review
Some actions, like using your Jim Card, may be paused until the review is done. Reply to Jim's requests as soon as you can, so the review moves faster. When everything checks out, your account goes back to normal on its own.
Need more help?
Human support is available Monday to Friday, 9am to 5pm EST.
Chat: in the app
Phone: +1 833 315 2573
Email: help@jim.com
✨ Talk to Jim, our AI smart help, available 24/7.