Fee pass-through lets you decide who covers the processing fee when you make a sale. You can choose this during checkout, which gives you control over your margins whether you're selling in person or remotely.
This option is available on Tap to Pay and Payment Links. On each sale, you can either absorb the processing cost yourself or pass it through to the customer.
What fee pass-through does
Instead of taking the fee out of your sale amount, Jim adjusts the total so the customer covers the processing cost. If you prefer, you can keep the customer-facing price unchanged and absorb the fee yourself.
It's per sale, so you can decide case by case. No commitment, no default you're stuck with.
How to set it up during a sale
Open the Jim app.
Type any amount (more than $1).
Choose Tap to Pay / Payment Link.
Choose Transfer fees to customer.
Check the amount being charged and the amount you will be paid.
Tap Charge.
Done. Your money lands in seconds.
If you leave the toggle off, you absorb the fee and the customer sees the exact price you entered.
When fee pass-through makes sense
Fee pass-through can be useful when:
You want to protect your margin on in-person or remote sales
You charge custom amounts and want to keep your full price
You want flexibility to decide case by case
What happens if you absorb the fee
Your customer sees the exact sale amount you entered. The processing fee is deducted from your payout.
What happens if the customer covers the fee
Jim adjusts the final total so the customer pays the sale amount plus the processing cost.
FAQ
Can I change my mind after the sale?
No. Fee pass-through is set before the sale goes through. Once the customer pays, the fee setup is locked for that sale.
Does fee pass-through work with tipping?
Yes. You can turn on both tipping and fee pass-through on the same sale. The tip is added first, then the fee is calculated on the new total (sale + tip), or passed through on top.
Is fee pass-through on by default?
No. It's off by default, so you absorb the fee unless you turn it on for a sale.
Does the customer see the fee as a line item?
When you pass the fee through, the customer sees the adjusted total. How it's displayed depends on the checkout screen, but the final amount reflects the fee.
Need more help?
Human support is available Monday to Friday, 9am–5pm EST.
Chat: in the app
Phone: +1 833 315 2573
Email: help@jim.com
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