Tipping gives your customers the option to leave a tip during a Tap to Pay sale. You can turn it on when you're charging a customer, right after entering the sale amount.
This is a simple way to collect more tips without asking out loud or relying on cash.
How does tipping work?
When tipping is enabled, your customer sees a tip screen before they tap to pay. They can choose a suggested amount, enter a custom tip, or skip.
The tip is added to the sale total and processed in the same transaction.
How to enable tipping during a sale
Open the JIM app.
Enter the amount you want to charge.
Tap Sell.
Turn on the tip option for that sale.
Hand the phone to your customer so they can choose a tip, add a custom amount, or skip.
Have the customer tap their card, phone, or wearable to pay.
After the payment goes through, the full amount, including the tip, is available on your JIM Card in seconds.
Customize your tips
Tips are already enabled in JIM, and you can customize the tip options anytime to match the way you do business.
Go to your Sales screen
Tap the Settings icon at the top
Select Preferences
Adjust your tip settings, or turn the feature off if you prefer.
Why use tipping?
Tipping can help you:
Collect tips from customers who do not carry cash
Make tipping feel easy and natural
Increase earnings without changing your pricing
Give customers a simple way to show appreciation
This can be especially useful for barbers, food vendors, drivers, dog walkers, and other service-based businesses.
How much does tipping cost?
There is no extra fee to enable tipping.
The standard Tap to Pay fee of 1.99% per sale applies to the total transaction amount, including the tip.
Can customers skip the tip?
Yes. Customers can always skip the tip prompt if they do not want to add one.
Turning on tipping can help you earn more from the sales you're already making.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EST.
📧 Email us anytime at help@jim.com and our support team will respond with personalized assistance.
📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EST.