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Can I contact Jim's support via email?

Email us anytime at help@jim.com.

Yes. If you can't use the in-app chat or prefer email, write to help@jim.com. Email replies can take a little longer than chat.


What to include

To help us find your account faster, include:

  • The email or phone number you used to sign up

  • A short description of your issue

  • Screenshots, if you have them


Need more help?
Human support is available Monday to Friday, 9am to 5pm EST.

✨ Talk to Jim, our AI smart help, available 24/7.

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