If you’re unable to use JIM’s in-app chat or simply prefer email, we’re here to help.
While responses by email may take slightly longer than live chat, our support team is committed to getting back to you as quickly as possible with reliable and personalized assistance.
How to contact us by email
Send your message to [email protected]. Please include the following details to speed up our response:
The Apple ID used to register your JIM account
A brief description of your issue or request
Any relevant screenshots (optional but helpful)
This information helps us quickly locate your account and provide the most accurate support.
Whether you're facing technical issues, have questions about your account, or need help navigating features, our team is ready to assist via email when and where you need it.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EDT.
📧 Email us anytime at [email protected] and our support team will respond with personalized assistance.
📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EDT.