Skip to main content

What happens if I send an ACH payment by mistake?

You have 5 minutes to cancel a pending ACH transfer in the Jim app.

After you send an ACH transfer, you have 5 minutes to cancel it while it shows as Pending. After that, the transfer is final and can't be canceled.


Cancel a pending transfer

  1. Tap Balance on the bottom bar.

  2. Tap the pending transfer.

  3. Tap Cancel transfer.

  4. Tap Cancel transfer again to confirm.

The money goes back to your Jim balance.


Before you send

  • Check the routing number and account number.

  • Check the amount on the review screen.

  • The 5 minutes start when you confirm the transfer, so act fast if something looks wrong.

To learn more about ACH, see How can I use my Jim balance?


Need more help?
Human support is available Monday to Friday, 9am to 5pm EST.

✨ Talk to Jim, our AI smart help, available 24/7.

Did this answer your question?