ACH payments are a reliable way to move money, but mistakes can happen. If you accidentally send a payment, do not worry. Our team can review the case and help investigate what options are available.
This article explains how refunds work, what happens to fees, and how we handle these situations.
Can an ACH payment be refunded?
If a payment was sent by mistake, it may be possible to recover the funds.
Every case is reviewed individually. Our team will investigate the situation, check the transaction details, and evaluate whether a return is possible.
Outcomes can vary depending on factors like timing, recipient response, and transaction status.
What happens to ACH fees?
ACH processing fees are not refundable.
Even if a payment is sent by mistake and later recovered, the processing fees will not be returned. These fees are charged by the ACH network and payment processors to complete the transaction, so they cannot be reversed.
How can I avoid ACH payment mistakes?
To reduce the risk of errors:
Double check recipient details before sending
Review the payment amount carefully
Confirm all information on the final screen
Taking a few extra seconds can help prevent issues.
If you sent a payment by mistake, contact our support team as soon as possible so we can start the investigation.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EST.
📧 Email us anytime at [email protected] and our support team will respond with personalized assistance.
📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EST.