After you send an ACH transfer, you have 5 minutes to cancel it while it shows as Pending. After that, the transfer is final and can't be canceled.
Cancel a pending transfer
Tap Balance on the bottom bar.
Tap the pending transfer.
Tap Cancel transfer.
Tap Cancel transfer again to confirm.
The money goes back to your Jim balance.
Before you send
Check the routing number and account number.
Check the amount on the review screen.
The 5 minutes start when you confirm the transfer, so act fast if something looks wrong.
To learn more about ACH, see How can I use my Jim balance?
Need more help?
Human support is available Monday to Friday, 9am to 5pm EST.
Chat: in the app
Phone: +1 833 315 2573
Email: help@jim.com
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