If you're experiencing difficulties selling with Jim on your device, don't worry. This guide will help you identify and resolve common issues that may prevent you from making sales.
By following these troubleshooting steps, you'll be back to selling in no time.
Device compatibility
First, ensure that your device is compatible with Jim:
Jim requires an iPhone with NFC functionality
Make sure your iPhone is running the latest iOS version
Verify that your device is not jailbroken, as this can interfere with Jim's functionality
Ensure you have the latest version of the Jim app installed from the App Store
Configuration settings
Remember that Tap to Pay charges have geographical restrictions:
Jim transactions must be conducted within US territory
Jim card purchases, however, can be made worldwide
Ensure your device is connected to a reliable Wi-Fi network or has a strong cellular data signal
If using mobile data, check that Jim has permission to use it in your device settings
Try switching between Wi-Fi and mobile data to see if the issue resolves
Card network compatibility
Make sure you're accepting compatible card networks:
Jim supports Visa, Mastercard, American Express, and Discover
If a customer's card is not from these networks, you won't be able to process the sale
By following these troubleshooting steps, you should be able to resolve most issues preventing you from selling with Jim.
Remember to keep your app and device updated, ensure you're properly registered, and always check your internet connection.
If problems persist, don't hesitate to reach out to Jim's support team for personalized assistance.