The JIM Help Center is your go-to destination for exploring our products, understanding how to use them effectively, and resolving common issues. Whether you're just getting started or looking to deepen your knowledge, the Help Center offers clear, in-depth assistance every step of the way.
How to access the Help Center in the app
To open the Help Center directly from your JIM app:
On your Home screen, tap the ✨ icon
Tap the (...) menu (usually in the lower-left corner)
A new menu will appear
Scroll and tap on Help
That’s it! You’ll be taken to a comprehensive library of support articles.
What you’ll find
The Help Center includes:
Step-by-step guides for using each JIM feature
FAQs to answer your most common questions
Troubleshooting tips for quick problem-solving
Articles covering sales, payments, account setup, AI assistant, and more
It's the perfect starting point for learning how to make the most of JIM’s tools and services.
Always up to date
Our Help Center evolves along with our platform.
We continuously update the articles to reflect:
New product features
Improvements and changes
Updated best practices
By relying on our official channels, including the Help Center, you’ll always have access to the latest and most accurate information.
Need more help?
✨ Use our smart chat directly in the app to get instant support. For human assistance, open your app → tap the (...) button → Help → Chat window.
Our team is available Monday to Friday, 9am–5pm EDT.
📧 Email us anytime at [email protected] and our support team will respond with personalized assistance.
📞 Prefer to call? Reach JIM’s phone support at +1 833 315 2573.
Available Monday to Friday, 9am–5pm EDT.